Microsoft Outlook stores all your email messages, appointments, notes, tasks, contacts, and journal entries in a personal storage file. Also termed as PST files, this file serves as the local email data store. Outlook PST can get corrupt due to reasons like, unexpected shutdown, virus attack, placing the file over network, application issues etc. In such situations, you should restore the file from the recent backup you have. However, if no file backup is available, backup is damaged, or incomplete, you need to use PST Repair applications for scanning and repairing the file completely.

Consider a scenario, you start Microsoft Office Outlook and receive the following error message:

“This information service has not been configured, select an existing file to configure or type the name of a new file to create.”

This error message is specific to Microsoft Outlook 2003 and Microsoft Outlook 2002. You may also encounter same error message when you click Personal Folders in the folder view list.


The above error message occurs if you have configured your Outlook email account to use a PST file that is not available, non-existent, or is corrupted.


To correct these problems, follow these methods:

  • If PST is missing, you need to right-click the corresponding folder and click Close folder_name and restart Outlook
  • You can also go to File menu and choose Data File Management option to remove the folder associated with missing PST file
  • If PST corruption is the issue, you need to run Inbox Repair Tool to correct it. It is the in-built of Microsoft Outlook that allows you to repair PST in most of the internal issues, like application faults, disk errors etc.
  • If Inbox Repair Tool fails to repair PST corruption, you should use PST recovery tools.

PST Repair software is advanced tools that use high-end scanning algorithms to analyze the damaged PST file and repair it. Such software are embedded with features like, automated recovery, concise documentation, easy-to-use options, and complete PST Recovery abilities. In addition, these tools are designed as read-only and thus, serve as safe file repair tools.

Stellar Phoenix Outlook PST Repair is a complete tool to repair and restore damaged PST files. It supports PST Repair for Outlook 2007, 2003, 2002, and 2000. It restores all email messages, notes, journals, tasks, appointments, and other Outlook objects. The software is compatible with Windows Vista, XP, 2003, 2000, and NT.