How to Resolve Outlook Error “Outlook.exe has generated errors…”? - Outlook PST Repair

Microsoft Office Outlook is a popular email client that can be configured to Corporate/Workgroup (CW) or Internet Mail Only (IMO) mode. In any of these configurations, personal folder (.pst file) might get corrupted and compel you to use Outlook PST Repair tools.

You might encounter the below error message when trying to start Microsoft Outlook:

“OUTLOOK.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created.”

At subsequent attempts of starting MS Outlook, you receive the same error message as above.

Outlook.exe is the main executable file used by Microsoft Outlook. It raises errors if doesn’t find any critical Outlook component missing or damaged.


You observe above symptoms if one or more of the following objects are corrupted:

User profile information
Personal folder (PST file)
Information services

If any of these objects gets damaged that might prevent MS Outlook to start.

For Microsoft Outlook, a user profile retains the settings defining how MS Outlook is configured for a specific user. When configured to Exchange Server, a user profile might include mailbox access on the server and also the information that Outlook Address Book should appear in Address Book dialog box.
Personal Folder or PST file is the one used by Microsoft Outlook to store all local copies of email messages, notes, journals, appointments, tasks and other Outlook contents. The file might get corrupted due to 2 GB file size limitation (in Outlook 97-2002), unexpected shutdown, application errors, operating system faults and many other similar reasons.

Information services are Outlook settings due to which a user can send and receive email messages, store them and specify where the addresses should be stored. A user can have several information services added to its profile.


You should try to resolve the above behavior by following below steps:

You should try opening Microsoft Outlook in safe mode. For this, you need to use /safe command line switch.
If MS Outlook starts successfully in safe mode, you should disable all the add-ins. This will help you to troubleshoot add-in corruption issues. For disabling add-ins, start Outlook and click Options in Tools menu. Next, you need to click the Other tab. You should then click Advanced Options and then Add-Ins. You can clear all the add-in items by clicking. After this, restart Outlook.
If the issue persists, you should search and rename Extend.dat file.
Start Outlook. If you still get the same error message, as above, you should try creating a new profile:

CW Mode

Click Start->Settings->Control Panel
Open Mail by double-clicking it. Click Services and then Show Profiles.
Next, you should click General->Add and then follow the instructions
You should then set this new profile as your default profile. To do so, restart the application and click Tools->Options. You can then click Always use this profile option in Mail Services.
Create new personal folder. Click Tools->Services->Add and click Personal Folder in Available information services box.
You can then specify the location and name of file (in File name box) and click Open
You should select the required options for this file in Create Microsoft Personal Folder dialog box.

IMO Mode

You need to start Outlook with a new PST file. To do so, click Start->Run and type Outlook. exe/cleanpst in Open box
You can then import all the contents from old PST file to this new file. For this, click on File menu and then Import and Export.
You should then click Import from another program or file and then Next
Click Personal Folder File (.pst) under Select the file type to import from and click Next
Locate the old personal folder under File to Import dialog box
You should then specify the data to be imported under Select the folder to import from

If the above error occurs due to damaged personal folder, you should run Inbox Repair Tool to fix the corruption. If it cannot resolve the corruption problems with .pst file, Repair Outlook PST using commercial file repair tools. These utilities are designed with suitable Outlook PST Repair techniques and provide you safe, comprehensive and sure file repair results. The applications can Repair Outlook PST through interactive user interface.

Stellar Phoenix Outlook PST Repair is a comprehensive tool to repair damaged PST files. It is an advanced Outlook PST Repair utility for all cases of file corruption. It supports Outlook 2007, 2003, 2002 and 2000. The software can restore all email messages, notes, journals, tasks, appointments, calendar items and other Outlook items. It is compatible with Windows Vista, XP, 2003, 2000 and NT. It also provides PST Password Recovery and Split PST options.

Repair Outlook PST - PST repair Software

Microsoft Office Outlook uses personal folder (PST file) to store local copies of all email messages and other Outlook items. The file is loaded each time when you start Outlook. If you are using an anti-virus software to scan the file, the odds are that it might prevent you to open PST. It mainly occurs due to certain incompatibilities issues. Also, if the file is damaged or infected from virus, you will get similar symptoms and errors. Such situations cause data loss and require you to recover from the most recent PST backup you have. At times, when no file backup is available or the available backup is not valid enough that you could restore lost information from it, you should use advanced Outlook PST Repair tools that can effectively repair and restore a damaged PST file.

As an example, when you start Microsoft Office Outlook, you get the similar error message displaying on screen:

“Your Anti-Virus software has blocked the file you were trying to open.
You should ensure your Anti-Virus software is fully up to date and try opening the file again. It is important to note that the blocked file may also contain a virus which your Anti-Virus software has not been able to remove. In this case you should treat the file with caution.”

Application crashes after you receive this error message.

You encounter such errors if one of the following conditions exists:

• The antivirus software you are using is incompatible with Microsoft Office Outlook. It might also occur if you are using an outdated anti-virus software and its signature files are damaged.
• You are trying to open a virus infected PST and the anti-virus software in use cannot remove that virus
• PST file is damaged


The solution depends on the root of the issue. Try resolving the aforementioned issue using these methods:

• To update your antivirus software from the recent updates, you can download the updated virus signature file that vendors of antivirus software provide periodically. This is done on the basis of new virus created.
• If you don’t doubt that the antivirus software or its signature files is the issue, the file might be infected from virus that your antivirus software is unable to remove. Such files should be deleted as soon as possible and restored from backup. Alternatively (when no valid PST file backup is available), you can use commercial tools that could Repair Outlook PST and restore it at a safe location.
• If PST file is corrupted, no anti-virus software and Microsoft Office can handle such file. Such PST file needs to be repaired. To perform PST Repair, you can use these methods:

To repair damaged PST file, you can use Inbox Repair Tool (Scanpst.exe), which is a built-in tool of MS Outlook to deal with PST corruption errors. If you are using Outlook 2003 or an earlier version, you can locate the tool at one of the following locations:

:\Program Files\Common Files\System\Mapi\1033\
:\Program Files\Common Files\System\MSMAPI\1033

In Outlook 2007, the same tool is found at this location:

:\Program Files\Microsoft Office\Office12

Here, disk drive represents the primary drive of your system, usually C.
To scan your damaged PST file using Inbox Repair Tool, you can follow these steps in order:
(i) Click Start and then, depending upon the operating system in use, point to Search or Find
(ii) Next, type scanpst.exe in Search for files or folders named box
(iii) Open the located tool by double-clicking the icon
(iv) Specify the PST file path and click Start

This will give you an error-free PST file.

• If Inbox Repair Tool cannot repair the damaged PST file, it is recommended to use third-party Repair Outlook PST tools. Such software are special purposed tools, designed to use advanced PST file repair algorithms. Besides basic Outlook PST Repair functionalities, they provide graphically rich user interface, safe scanning procedure and well-maintained documentation. You can use these products in any case when you find PST file as damaged or unreadable.

For best PST file repair results, use Stellar Phoenix Outlook PST Repair. The tool is an advanced, safe and comprehensive product that could Repair Outlook PST in all cases of file corruption. It supports Outlook 2007, 2003, 2002 and 2000. The software can restore all email messages, notes, journals, tasks, appointments, calendar items and other Outlook items. It is compatible with Windows Vista, XP, 2003, 2000 and NT. It also provides PST Password Recovery and Split PST options.

Issues in Outlook PST file after Upgrading to Outlook 2007

Outlook 2007 is the latest version of Microsoft Outlook. The new features that it provides are calendar snapshots, integrated RSS aggregator, programmability features etc. In addition, this version is considered to be safer as compared to its earlier versions. But after your upgrade to Outlook 2007, you receive some sort of Outlook file corruption (also known as PST) errors. Thus, you require restoring from your recent PST backup. But at times, you observe backup as damaged, not updated or absent. In such situations, you should scan your damaged PST file using commercial PST Repair applications.

Consider a practical scenario, you upgrade to Outlook 2007 from an earlier Outlook version (for example, Outlook 2003). After this, when you try to open Microsoft Outlook, it fails giving the below error message:

“Borland database engine not installed. Can't load Corel address book service provider”

Microsoft Outlook crashes after this error message. You may receive this error even if you are not using the mentioned service.


Probable causes of the above error message to occur are:

• Coral address book issues
• Incomplete upgrade
• PST is damaged or corrupted due to application errors, virus attack like problems


To correct such problems, follow these steps:

• You need to detect and troubleshoot coral address book problems
• If incomplete upgrade is the issue, uninstall Microsoft Outlook and install it again
• If PST corruption is the issue, make use of Inbox Repair Tool (scanpst.exe) to scan and repair your damaged PST file.

Inbox Repair is the built-in utility of Microsoft Outlook that repairs PST file, damaged due to internal reasons like application issues, disk errors etc. It can’t repair when external causes corrupt PST file. Thus, in case it fails to repair damaged PST, you can use third party PST Recovery applications.

PST Recovery Software software are complete products to analyze a damaged PST file. These are read-only tools built with indigenous technology to safely repair and restore damaged PST file. Such applications provide quality features, which include easy comprehending steps, read only design, precise and explained documentation and powerful PST Recovery abilities.

Stellar Phoenix Outlook PST Repair is a complete product that repairs corrupted PST files. It supports repair for Outlook 2007, 2003, 2002, and 2000. This read-only PST Repair tool restores all email messages, notes, journals, tasks, and other Outlook objects. The software is compatible with Windows Vista, XP, 2003, 2000 and NT.

Error 0x8007000E in Outlook PST Recovery

Microsoft Office Outlook is a popular personal information manager used among users that stores all the data in PST file (also called Personal Folder). But this PST file can get corrupt due to endless number of reasons, which include virus attack, unexpected crashes, network errors, saving the file on network, and application issues. The typical symptom of PST corruption is that you get errors while sending or receiving email messages in MS Outlook. You should use your recent PST backup to restore the lost information. However, in case of no backup availability or its damage, you need to use PST Repair applications that offer safe and complete repair for damaged PST file.

As a practical instance, when you use Microsoft Office Outlook and try to send or receive an email message, it returns the below error message:

“Sending and Receiving reported error (0x8007000E): Out of memory or system resources. Close some windows or programs and try again.”

However, you successfully send and receive the email messages.


The above behavior is seen with MS Outlook when any of the listed conditions exists:

1.Incorrect or damaged Mapi32.dll file. This file is the critical module of Windows Messaging API (MAPI)
2.Your Outlook profile is damaged or corrupted
3.Your Inbox contains corrupt email messages


You should use these steps to solve these problems:

1.Run MAPI repair tool (also known as Fixmapi.exe) to check and repair incorrect or damaged Mapi32.dll file
2.Delete the damaged Outlook profile and recreate a new one
3.If Inbox contains damaged email items, you should detect and delete them. If this measure fails, run Inbox Repair Tool. It is the built-in tool that corrects most of the PST corruption issues. If Inbox Repair Tools doesn’t repair PST corruption, scan your affected PST using PST Recovery software.

PST Repair applications are commercial tools that use powerful scanning algorithms to safely scan and repair the damaged PST file. Such repair tools come equipped with interactive interface, automated recovery features, read-only design, and to the point documentation.

Stellar Phoenix Outlook PST Repair is an advanced tool to repair and restore damaged PST file. It recovers all PST objects like email messages, notes, journals, tasks, appointments etc. It is a safe PST Recovery application that supports Outlook 2007, 2003, 2002, and 2000. The software is compatible with Windows Vista, XP, 2003, 2000, and NT. It also provides PST Password Recovery and Split PST features.

PST Corruption Makes Outlook Unable To Open the Folders

When you start Microsoft Outlook and try to access data from personal folders, the folders may not open and Outlook might display an error message that it is unable to open the folder. This behavior of Microsoft Outlook makes all your valuable e-mails, contacts, calendar entries, tasks, notes, journals and other vital data inaccessible. You should opt for PST Recovery solutions to resolve such data loss issues.

As a practical instance, when you attempt to start Microsoft Outlook, you might come across the below given error message:

“Error: Unable to display the folder.”

Microsoft Outlook may continue to open properly, but when you try to open a folder or set of folders, you may encounter the above mentioned error message and the folder won’t expand.

In this situation, your data becomes inaccessible and you need to perform PST Recovery.

Grounds of this behavior

The above error message and data inaccessibility situations occur due to any of the following reasons:

- You have not selected a delivery point for emails. If you click Tools-> Services-> Delivery and select None in ‘Deliver new mail to the following location’ dialog box, the above error occurs.

- The PST (Personal Storage Table) file is damaged or corrupted and Microsoft Outlook can not recognize and thus access it.

To gain access of your data, you need to repair and restore the PST file.


If the problem is due to undefined delivery point then select PST file as delivery point for your e-mails. If corruption is the cause of this problem, then exit Outlook and run Inbox Repair Tool (scanpst.exe) to repair and restore the PST file.

If the PST file is still inaccessible, it might be damaged beyond repair capabilities of the Inbox Repair Tool (scanpst.exe). In such cases, use PST Recovery Software to thoroughly scan the PST file and restore affected data from it.

PST Recovery Software are equipped with largely graphical and interactive interface. They enable you to easily recover your PST file objects. These software come with read-only and non-destructive nature to perform safe recovery in almost all software based corruption scenarios.

Stellar Phoenix Outlook PST Repair is the finest PST Repair software to resolve all the issues related to Outlook PST corruption. It can Repair PST files of Microsoft Outlook 2007, 2003, XP (2002) and 2000. The software is compatible with Microsoft Windows Vista, XP, 2003, 2000 and NT4 (SP6).

Subscribe in a reader